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Frequently Asked Questions

We hope the following answers to some of the most commonly asked questions will give you the basic information you need when meeting with us to plan your website.

I know my business should have a website, but what will I need?

We can advise you on the most appropriate kind of website for you or your business, as we have years of marketing experience to help guide you to the best web solutions.

What is a domain name and why do I need one?

A domain name is usually your name, or the name of your company, or perhaps an abbreviated version of either, such as www.creative-edge.ca. It is an excellent way for customers or contacts to remember your name when they wish to visit your website.

Many Internet service providers (such as Shaw or Telus) offer a limited amount of web space free with your Internet access. This is a great solution for a small personal site, but not the answer for your business - the web addresses are totally unmemorable. You want potential visitors to remember your web address.

Can you help me find a domain name?

Yes, we can. Once we are hired to do your website we will help you with suggestions, and research the availability of the domain name you have selected. We will also finalize the purchase for you.

Why do I need domain hosting; aren't domain names and domain hosting the same?

No, the domain name is the name of your site; then you also need somewhere to place the files so that the World Wide Web can access it. This is called your domain host. Domain hosting is usually supplied for an annual fee; however, Creative Edge offers free web hosting through Doteasy Technology Inc.

Can I have my website hosted through another company?  

Yes.  Creative Edge recommends Doteasy for free web hosting; however, you can choose to go to another service provider if you prefer. If you decide on another domain hosting service, we will require the username and passwords in order to upload your files to your web site.

 

How much does a website cost?

Website costs depend on the complexity, the number of pages, and the amount of work required. You can view our Rates page for package prices or if you'd like a custom quote, please fill out our Web Form and we’ll be happy to provide you with a quote.

Do you write the text for me?

As you are the most knowledgeable person about your company’s products or services, we usually ask our clients to supply the text. But certainly, we can take down the information and write the content for you, for an additional fee.

Where do the pictures come from?

Most of our clients have photographs that they want us to use. The better the quality of the photographs the more professional the site looks, and as the Internet is such a graphic medium, we want to use the best images possible. Alternatively, we have access to stock photos.

What if you use colours that I don't like?

Once we have been hired to build your website, we discuss your likes and dislikes, to get a feel for you and your business. We have years of design experience, and will work with you on an appropriate colour palate.

How long will it take?

The minimum turnaround is 1 week from the time all of the information (eg. photos, text) is received, however this can vary depending on the number of projects we have in hand for completion. If your project is urgent, we will do our best to achieve your deadline.

 

simple · clear · affordable

 

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