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FAQs

We hope the following answers to some of the most commonly asked questions will give you the basic information you need when talking with us to plan your website.

I know my business should have a website, but what will I need?
We can advise you on the most appropriate kind of website for you or your business, as we have years of marketing experience to help guide you to the best web solutions.

What is a domain name and why do I need one?
A domain name is usually the name of your company, such as www.yourcompany.ca. It is an excellent way for customers or contacts to remember your name when they wish to visit your website.

Can you help me find a domain name?
Yes, we can. Once we are hired to do your website we will help you with suggestions, and research the availability of the domain name you have selected. We will also finalize the purchase for you.

Why do I need domain hosting? Aren't domain names and domain hosting the same?
No, the domain name is the name of your site; then you also need somewhere to place the files so that the World Wide Web can access it. This is called your domain host. Domain hosting is usually supplied for an annual fee through Doteasy Technology Inc.

Can I have my website hosted through another company?
Yes. Creative Edge recommends Doteasy for affordable basic web hosting; however, you can choose to go to another service provider if you prefer. If you decide on another domain hosting service, we will require the username and password in order to upload your files to your website.

How much does a website cost?
Website costs depend on the complexity, the number of pages, and the amount of work required. You can view our rates page for package prices or if you'd like a custom quote, please email us a description of your project and we’ll be happy to provide you with a quote. Generally, we ask for a 50% deposit to begin your web project.

Do you write the text for me?
As you are the most knowledgeable person about your company’s products or services, we usually ask our clients to supply the text. But certainly, we can take down the information and write the content for you, for an additional fee of $35 per hour.

Where do the pictures come from?
Many of our clients have photographs that they want us to use. The better the quality of the photographs the more professional the site looks, and as the Internet is such a graphic medium, we want to use the best images possible. Alternatively, we use stock photos from iStock.com for an additional fee.

What colours will you use?
Once we have been hired to build your website, we will discuss your likes and dislikes, in order to get a feel for you and your business. We have years of design experience, and will work with you on an appropriate colour palette. 

How long will it take?
The minimum turnaround is one week from the time all of the information (eg. photos, text) is received, however this can vary depending on the number of projects we have in hand for completion. If your project is urgent, we will do our best to achieve your deadline.


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